Need help? Our application scientists or service team will be happy to assist you. Click the button below to open a new request. We ask that international customers please contact your DeNovix Distributor.
Please include as much detail as possible such as:
- Instrument model
- Serial number
- Software and OS versions (available in Settings app)
- Details to help us troubleshoot such as when the problem started, if the behavior repeatable, etc.
- Images and/or videos of the problem that is occurring