Request Support

Technical Support

Need help? Our application scientists or service team will be happy to assist you. Click the button below to open a new request. We ask that international customers please contact your DeNovix Distributor.

Please include as much detail as possible such as:

  • Instrument model
  • Serial number
  • Software and OS versions (available in Settings app)
  • Details to help us troubleshoot such as when the problem started, if the behavior repeatable, etc.
  • Images and/or videos of the problem that is occurring